Shipping Policy

Order Processing

We aim to process all orders within 1–3 business days.

Please note that some situations may affect processing time, such as:

Incomplete or failed payment
Incorrect or insufficient shipping details
High order volume during promotions or seasonal periods

In these cases, we will contact you via email to resolve the issue before proceeding with the order to ensure successful delivery.

Shipping Time

Our estimated delivery time for the United Kingdom is 7 to 10 business days.

Please be aware that certain factors may delay delivery, including but not limited to:

Severe weather conditions
National holidays
Carrier delays
Customs clearance procedures

While we strive to keep you updated at all stages, these external factors are beyond our control.

Taxes and Duties

All prices listed on our website include applicable UK taxes.

If your delivery address is outside the UK, please be aware that customs duties or import taxes may apply depending on your country's regulations. These charges are not covered by Samoroski and are the customer's responsibility.

We recommend checking with your local customs office for more information.

Note: Samoroski is not liable for any customs delays in your country. Customs processing times vary and are beyond our control.

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible at samoroskistore@gmail.com.

We will do our best to assist you. However, once your order has been processed or shipped, cancellation is no longer possible. In that case, you may proceed with a return request after receiving the item.

Returns

If you decide to return your order after delivery, please reach out to our team at samoroskistore@gmail.com for instructions and assistance.